Important Information
Policies
To help make your stay at The Castle Hotel in Samokov as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Check-In / Check-Out
- Check-in: from 14:00
- Check-out: until 12:00
- Late check-out may be available depending on availability.
Age & Identification
- Guests must present a valid photo ID at check-in.
- Children of all ages are welcome.
Extra Beds & Cots
- Cots and extra beds are available on request.
- Availability depends on room type; confirm when booking.
Deposits & Payments
- The hotel accepts Visa and Mastercard.
- Some reservations may require a deposit or prepayment—check booking conditions for details.
Pets
- Pets are not allowed at the property.
Smoking Policy
- Smoking is not permitted in rooms or indoor public areas.
Cancellation
- Cancellation and prepayment policies vary by room type and rate plan.
- Guests should review their booking confirmation for exact terms.